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Operational quality checklist

This checklist is for managers and helps keep the system dependable in day-to-day operation.

1. Daily check (each morning, before service)​

  1. Open the dashboard and confirm the KPI cards, today's overview and alerts all load.
  2. Verify the reservation calendar works and a reservation detail opens.
  3. In the table map, check that occupancy matches today's reservations.

2. Weekly reservation check​

  1. Go through pending reservations and confirm or reject them without unnecessary delay.
  2. Review the waitlist and clear out stale entries.
  3. Verify that reservation status changes make sense (pending, confirmed, completed, cancelled).

3. Weekly settings check​

  1. Verify opening hours and exceptions (holidays, special days).
  2. Review menu items and update the daily/weekly offer if needed.
  3. Make sure contact details and business settings are up to date.

4. Guest communication check​

  1. Verify that reservation confirmation emails are going out.
  2. If you use the newsletter, check the status of recent sends.
  3. If you use push notifications, verify that staff subscriptions are active.

5. Monthly content and appearance check​

  1. Review the key website pages and confirm they display correctly in both languages.
  2. Check the look (colours, branding, logo) after any larger content change.
  3. Verify that the menu QR code points at the correct public page.

6. Onboarding a new colleague​

Whenever the admin panel changes, verify that:

  • a new staff member can find the dashboard, the calendar, the table map and a reservation detail,
  • an admin additionally finds settings, events, menu, campaigns and billing,
  • the introductory tour matches the current admin screens.

7. When to escalate immediately​

Contact support straight away if:

  • you cannot sign in to the admin panel,
  • reservations do not save or disappear,
  • guests stop receiving confirmation emails,
  • the table map or the calendar shows nonsensical figures.