❌ How Guests Cancel a Reservation

Guests can cancel their reservation themselves, without needing to call the restaurant. They use the link in their confirmation email.

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How cancellation works

1. The guest receives a confirmation email.
2. The email contains a Cancel Reservation link.
3. The guest clicks the link — a simple page opens.
4. The guest sees their reservation details and a confirmation prompt.
5. Guest confirms → reservation is cancelled, guest receives a cancellation confirmation email.

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Cancellation limits

In settings you can set a minimum time before the reservation by which cancellation must be made:

• If set to 24 hours → the guest can cancel up to 24 hours before the start
• If set to 0 → the guest can cancel at any time
• If the guest clicks the link too late, they'll see a message that cancellation is no longer possible

→ Cancellation settings

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How to enable or disable this feature

In Reservation Settings, enable or disable Allow customer cancellation via email link.

• ✅ Enabled — cancellation link is in the email, guest can use it
• ❌ Disabled — no cancellation link in the email (guest must call or write)

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Cancellation by your staff

You as manager or staff can cancel a reservation directly in the admin:

1. Open the reservation details.
2. Change status to Cancelled.
3. Optionally enter a reason.
4. Save → guest receives a cancellation email.