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⭐ Review Requests

After a guest's visit is completed, the system can automatically ask them to leave a rating. Reviews help you improve service quality and are valuable feedback.

How does the review request work?​

  1. The guest's visit is completed (reservation status changed to Completed).
  2. The system automatically sends the guest a review request email.
  3. The guest clicks the link → a simple form opens.
  4. The guest rates their visit (1–5 stars) and optionally adds a comment.
  5. The rating is saved to the reservation and you can see it in the admin.

Where do I see reviews?​

On the reservation detail page there is a Guest Rating section showing:

  • Star rating (1–5)
  • Guest comment
  • Submission date and time

How to activate review requests?​

  1. Go to Reservation Settings.
  2. In the Notifications section, enable Review request email after completion.
  3. Set how many hours after completion the email should be sent (e.g. 2 hours after the visit).

Automatic vs. manual sending​

  • Automatic: the system sends the email at the configured time after completing (Pro or Max plan)
  • Manual: a manager can trigger review request sending at any time via a button in the admin

Spam protection​

The system sends a review request for each reservation at most once. Even if the status changes back and forth, no duplicate email will be sent.