📧 Customer Emails
The system sends guests automated emails at key points in their journey. Each email type can be enabled or disabled in settings.
Email types
1. Booking confirmation
When it's sent: immediately after the reservation is created (or after manual approval by a manager)
Contains:
- Restaurant name
- Reservation summary: date, time, number of guests, service name
- Special requests the guest entered
- Cancellation link (if enabled)
2. Update notification
When it's sent: any time a manager or staff member changes the date, time, or other reservation detail
Contains:
- Summary of changes
- New reservation details
- Cancellation link
3. Reminder
When it's sent: automatically before the reservation — you set the timing (default is 24 hours before)
Contains:
- Reminder of the date and time
- Number of guests and service name
- Special requests the guest entered
- Cancellation link
4. Review request
When it's sent: after the reservation is marked as Completed — after a configured delay (default 2 hours)
Contains:
- Thank you for your visit message
- Link to a rating form (stars + comment)
5. Cancellation confirmation
When it's sent: after a reservation is cancelled — either by the guest or by staff
Contains:
- Cancellation information
- Invitation to book again (optional)
Email language
The system sends emails in the language the guest used when booking. If they booked in Czech, they receive Czech emails; English for English-language bookings.
Notification settings
- Go to Reservations → Appointments Settings → Notifications.
- Make sure Email is included in the active channels.
- Enable or disable individual email types.
:::tip Recommendation We recommend enabling at least confirmation and reminder. These two emails most effectively reduce no-shows. :::