🔔 Notification Channels Overview
The system can automatically inform both guests and staff through different communication channels. Each channel can be enabled or disabled in settings.
Available channels
📧 Email (for guests)
Email is the main way to communicate with guests. The system sends emails automatically in these situations:
| When | What is sent |
|---|---|
| New reservation | Confirmation email with reservation details and cancellation link |
| Reservation update | Email about the change (new time, status, etc.) |
| Reminder | Notification before the reservation (configured hours in advance) |
| Review request | Email after the visit asking for a rating |
🔔 Push notifications (for staff)
Push notifications are instant alerts delivered directly to the browser or phone of your staff members. A staff member gets a notification the moment a new reservation is assigned to them.
For push notifications to work:
- Staff must be logged into the admin panel.
- The browser will ask permission — staff must click "Allow".
📱 SMS (for guests) (Pro or Max plan)
SMS reminders are short text messages sent to the guest before their reservation. They are more effective than email for customers who don't check their inbox regularly.
SMS is available only on Pro and Max plans and requires SMS gateway configuration. Contact support for activation.
How to configure notifications?
- Go to Reservations → Appointments Settings.
- Expand the Notifications section.
- Select active channels: email, push, SMS.
- Enable/disable specific message types.
How do I know what was sent?
On each reservation's detail page there are two fields:
- Reminder sent — date and time the reminder was sent
- Review request sent — date and time the review request was sent
If these fields are empty, the message hasn't been sent yet.