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👤 Role: Staff

The Staff role is for employees who work with reservations daily but don't need access to settings or billing.

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In the roles dropdown this role is called exactly Staff. Don't confuse it with the Staff collection (Operations → Staff), where you keep your team member profiles.

Who should have this role?​

  • Waiters and serving staff
  • Hosts and receptionists
  • Shift supervisors without full management access
  • Part-time workers

What Staff can do​

Reservations​

  • ✅ View all reservations
  • ✅ Create new reservations (phone, walk-in)
  • ✅ Edit existing reservations (add note, change table, change status)
  • ✅ Approve pending reservations
  • ✅ Mark reservations as Completed or No-show
  • ✅ Cancel reservations

Tables and occupancy​

  • ✅ View tables and their occupancy
  • ✅ Assign a table to a reservation

Guests​

  • ✅ View guest records
  • ✅ Add and edit menu items
  • ✅ Update the weekly menu

Waitlist​

  • ✅ View and edit entries

What Staff CANNOT do​

  • ❌ Change reservation system settings
  • ❌ Add or remove users
  • ❌ View or change billing and subscription
  • ❌ Edit website settings and pages

Push notifications for staff​

After logging in, staff can activate push notifications to receive instant alerts when a new reservation is assigned to them.

→ Staff Push Notifications