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🚫 Blockouts

A blockout lets you close part of or the entire restaurant for reservations without changing your regular opening hours.

When to use a blockout?​

  • Public holidays or exceptional closing days
  • Private events (corporate party, private celebration)
  • Renovation or staff shortage
  • Closing part of the restaurant (terrace in winter, etc.)

How to create a blockout​

  1. In the left menu, click Reservations → Appointments.
  2. Click Add Reservation.
  3. As Reservation Type, select Blockout (not Reservation).
  4. Fill in:
    • Title — description of the blockout (internal, guests don't see it, e.g. "Private Event", "Closed – Holiday")
    • Start — date and time the blockout begins
    • End — date and time the blockout ends
    • Optional: Staff — blockout a specific staff member's availability
  5. Click Save.

What does a blockout do?​

The blockout creates a "virtual occupancy" in the system. During that time:

  • Guests cannot book a slot via the online form
  • Staff still see the blockout in the calendar and know why the slot is unavailable
  • Existing reservations made before the blockout are preserved

Staff blockout​

If you're blocking a specific staff member's availability (holiday, sick day), assign the blockout to that person. Other staff remain available.

Removing a blockout​

  1. Find the blockout in the reservations list.
  2. Open it and click Delete, or change the date/time.

:::tip Tip For regular closings (Mondays, Christmas break), update your opening hours. Blockouts are best for one-time or irregular closures.

→ Opening Hours :::