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📞 Creating a Manual Reservation (Phone / Walk-in)

Reservations don't have to come from the website. Staff can manually enter a reservation received by phone or for a guest who came in person.

When to use a manual reservation?​

  • A guest called and wants to book a table
  • A guest came in person and wants to book for another day
  • Walk-in: a guest arrived without a reservation and you want to record their visit

How to create a manual reservation​

Option 1: Quick Reservation button​

On the dashboard or in the admin, look for a quick reservation creation button. The form is simplified and optimized for fast entry over the phone.

Fill in:

  1. Guest first and last name
  2. Email (optional — if you want to send an email confirmation)
  3. Phone (optional)
  4. Date and time of the reservation
  5. Number of guests
  6. Service (e.g. Dinner)
  7. Booking source — select "Phone" or "Walk-in"
  8. Optional: special requests, assigned table, occasion

Option 2: New reservation via menu​

  1. In the left menu, click Reservations → Appointments.
  2. Click Add Reservation.
  3. Select type: Reservation (not Blockout).
  4. Fill in all required fields.
  5. Save.

Booking source​

Always fill in the Booking Source when creating a manual reservation:

SourceWhen to use
OnlineGuest booked themselves via the website
PhoneGuest called, staff entered the reservation
Walk-inGuest came in person without a prior reservation

This information appears in statistics and helps track where guests come from.

Status of new reservation​

  • If manual approval is on: the reservation is saved as Pending
  • If approval is off or you as a manager have permission to create confirmed reservations: it is immediately set to Confirmed

→ Approval settings