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🗓️ Staff schedules

Opening hours say when the business is open. A schedule says when a specific person is available — a barber, a doctor, a server. The system then only offers slots when that person actually works.

You'll find them under Operations → Schedules.

When you need schedules

If your guests pick a specific person (barbershop, clinic, salon), turn schedules on. If they only book a table and it doesn't matter who serves them, opening hours are enough.

How it works​

  • No schedule – the person is available for the whole of opening hours.
  • With a schedule – available only during the times the schedule defines.
  • Time off / exceptions – not available at all in that period, even if the schedule says otherwise.

A schedule therefore narrows opening hours, never extends them. When the business is closed, no schedule will help.

Creating a schedule​

  1. Open Operations → Schedules → Create.
  2. Fill in a Name (e.g. "Tom – main shift").
  3. Pick the team member the schedule belongs to.
  4. Choose the Schedule type:
    • Recurring (weekly) – the same days and times every week. The usual choice.
    • Manual (specific dates) – individual dates, useful for irregular shifts.
  5. Add the slots and save.

Recurring schedule​

For each slot pick a day and enter a start and end time in HH:mm format (e.g. 09:00 – 17:00).

One day can have several slots — to model a lunch break, replace a single 09:00–17:00 slot with two: 09:00–12:00 and 13:00–17:00.

Manual schedule​

Each slot has a date, a start and an end. Use it for shifts that don't repeat — temporary help, extra duty, cover.

Time off and exceptions​

The Time off / exceptions section applies to both schedule types. You enter:

  • From date and optionally To date (several days at once),
  • Leave type – Vacation, Sick leave, Personal, Holiday, Other,
  • Reason (an optional note).

During that period the system will not offer that person, even if their normal schedule covers the day.

Active / inactive​

The Active checkbox turns a schedule off temporarily without deleting it. Inactive schedules are ignored when searching for free slots — handy for seasonal shifts.

FAQ​

Can one person have several schedules? Yes. The system combines all of their active schedules. Useful for a regular shift plus occasional extra hours.

Why is a slot not offered even though the person should be working? Check in this order: opening hours for that day (including holidays and exceptions), then time off in the schedule, then whether the schedule is Active, and finally whether a table/chair is free too.

Does the AI assistant know about schedules? Yes — ask it something like "Is Tom working tomorrow?" and it answers from the schedule, time off included.