🎟️ Ticket sales
A ticket is always sold for a specific event. So you create the event first, set up its ticket types — and only then does the "Buy a ticket" button have anything to point at.
Four ways to sell
For each event separately you pick, under Tickets → Ticket sales, how it should work:
| Mode | What it means | Plan |
|---|---|---|
| No tickets | Free entry, nothing is sold | any |
| Reservation, pay at the door | The guest reserves online and pays at the entrance | any |
| Sell online | The guest pays by card straight away, the money goes to your Stripe account | Max |
| Sold elsewhere | The button leads to GoOut, Ticketportal or Facebook | any |
Even a reservation without payment counts against capacity and can sell out. You don't have to start with online payments just to know how many places are left.
Ticket types
One event can have several types — for example Early bird, Standard and Student. Each type has its own:
| Field | What it's for |
|---|---|
| Name | What the guest sees in the picker |
| Price | 0 = free entry |
| Number of tickets | How many of this type are sold. Empty = only the event capacity limits it |
| Maximum per order | How many one person may buy at once |
| On sale from / until | The sales window. An empty "until" = on sale right up to the event |
| Description | E.g. "doors at 18:00, standing" |
The event capacity is the ceiling over all of it. If an event has a capacity of 100 and 97 tickets are sold, only the last 3 are offered — even if one type still has 40 left on paper.
When one type's sales window closes, the next one is offered automatically. There's nothing to switch over by hand.
Turning on online payments
Online card payment is a Max plan feature. Reserving a ticket without payment works on any plan.
Who the seller is
You sell the tickets, in your own name and for your own account. The money goes straight to your Stripe account — Rezervos neither holds it nor passes it through. We supply the software; you are the seller.
In practice that leaves you responsible for:
- issuing receipts and paying tax,
- handling complaints,
- refunding the admission if an event is cancelled,
- dealing with Stripe over a disputed payment (chargeback).
Steps
- In the admin panel open System → Businesses and your business.
- Expand Online ticket sales.
- Click Connect Stripe account. You'll be redirected to Stripe.
- Go through Stripe's verification — identity, address and the bank account the money will be paid into. (What Stripe needs)
- When you come back, click Check status.
- Fill in the link to your terms and conditions and your refund policy.
- Confirm with I confirm that I sell in my own name.
Once every step is done you'll see a green "Online ticket sales are ready."
What to do when it won't switch on
The admin panel lists exactly what's missing. For each item:
| Message | What to do |
|---|---|
| Online ticket sales are a Max plan feature | Move to the Max plan under Subscription and domain, or use Reservation, pay at the door |
| No Stripe account connected | Click Connect Stripe account |
| Stripe has not enabled payments yet | Verification at Stripe isn't finished. Open the Stripe dashboard — the banner at the top says what they still need (usually proof of identity or a bank account) |
| Add your company name and registration number | Fill them in under Company details. Buyers must know who they are buying from — we won't start sales without it |
| Add a link to your terms and conditions | Paste a link to your terms. It has to be publicly reachable |
| Confirm that you sell in your own name | Click the confirmation button — we record who confirmed and when |
Stripe pays out to your bank account on its own schedule, not the moment a payment clears. The schedule and the payout history are in your Stripe dashboard — payouts are handled there, not with us.
Refunds and complaints
When a guest is not entitled to a refund
For a ticket to an event with a fixed date, the 14-day right of withdrawal does not apply — it counts as a leisure service under § 1837(j) of the Czech Civil Code. So a guest cannot return a ticket simply because they changed their mind.
When they are
If you cancel an event, the admission is refunded in full. That holds regardless of what your terms say.
You issue the refund directly in your Stripe dashboard on the specific payment — how to do it. Rezervos does not issue refunds, because it never holds the money.
The Refund and cancellation policy field is shown to the buyer before payment. Write plainly what you do when an event is cancelled or moved — it will save you most of the questions.
Receipts and tax
Rezervos does not issue receipts for tickets you sell — you are the seller, so you issue receipts to your customers yourself, according to your own tax regime.
The underlying revenue records are in your Stripe dashboard under Payments and Payouts, and can be exported from there.
Electronic sales records were abolished on 1 January 2023 and you currently record nothing. They return as EET 2.0 on 1 January 2027 though — if you are still selling online by then, plan for it.
What the buyer sees
Before the order is submitted, the guest is shown:
- who is selling the ticket, including the company registration number,
- a notice that the 14-day withdrawal right does not apply to a fixed-date event — and that the admission is refunded in full if the event is cancelled,
- your refund policy,
- a checkbox agreeing to your terms and conditions (it appears only when you have filled in the link),
- for online payment, a button reading "Pay CZK 390", so it is unambiguous that the order carries an obligation to pay.
The price is marked as final — and if you have filled in a VAT number, "including VAT" is added.
After paying, the guest gets an email confirmation and you see the booking under Reservations like any other.
These are the things a consumer has to be told before the contract is concluded. With them in one place they won't ask — and you have a record that you provided them.
Useful Stripe links
| Where | What for |
|---|---|
| Dashboard | Payment overview, refunds, payouts |
| What Stripe requires for verification | When verification stalls |
| Payouts to your bank account | When and how the money reaches you |
| Refunding payments | The procedure for a cancelled event |
| Disputes (chargebacks) | When a guest disputes a payment with their bank |
| Stripe fees | What Stripe takes |
Rezervos takes no cut of the tickets you sell — you pay only your subscription and Stripe's fees.
A single connected Stripe account covers both ticket sales and booking deposits. You set it up only once.